FREQUENTLY ASKED QUESTIONS

Don’t see your question here?
Reach out to us, and we’ll address whatever has you curious.

What is your shipping policy?

You can learn all about our shipping policy on our Shipping & Returns page!

What is your return policy?

You can learn all about our shipping policy on our Shipping & Returns page!

What is your holiday return policy?

Any orders purchased during the month of December may be returned full refund or exchange NO LATER THAN January 5th.

What gift wrapping options do you offer?

All online items are packaged in Jo Latham signature boxes suitable for gifting.

I’ve found an object of obsession, but it’s out of stuck…what are my next steps?

Jo Latham is constantly reordering, and we can absolutely get an item for you even if it appears to be out of stock. Please allow 4-6 weeks. We will take a 50% at the time of your order. Special orders are final sales.

You carry a designer I love, but I don’t see the particular piece I’m looking for. Can you get it for me?

Absolutely! Contact us directly, and we will identify the item you are obsessed with and track it down. Upon ordering, you will be charged a 50% deposit. Special orders are final sales.

I don’t do cookie cutter. What if I want something bold, unmissable, and one-of-a-kind?

Even better. Jo Latham works with many designers that live for custom projects. We will all work together to design and execute your dream piece of jewelry. Upon ordering, you will be charged a 50% deposit. Special orders are final sales.